If you are not satisfied with your purchase for any reason, simply contact a Jack's representative at 480-659-1885 or email us at customer service. A representative will make arrangements to have your item picked up or you may drop it off at a retail center. Please note: if you purchased an item and picked it up yourself from our retail center, the free pick-up service does not apply. You can have it picked up for a fee of $24.95 for Zone 1 and $49.95 for Zone 2. Click here for details.